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Tips and Tricks
Outlook Jail/Missing SalesLogix Buttons
Sometimes the "SendSLX" button can disapear from your Outlook email message. Outlook 2002 and 2003 has a "jail" for bad COM dlls. There's a good chance slmn.dll got put there. In Outlook click Help, About, then "Disabled Items." From there, take it off the list and then restart Outlook for the changes to be made.
Improving Performance of Low Memory Machines
To improve the performance of an older machine with a low amount of memory, you may want to turn off the group caching in memory. This will cause saved groups to load slower than usual, but improve the overall performance of memory starved machines. To turn off group caching:
- Start -> Run -> regedit. Locate the key HKEY_LOCAL_MACHINE\SOFTWARE\SALESLOGIX\Sales Client\DontCacheGroups
- Set that value to T.
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Industry Reports
Enhance Your CRM Strategy With Targeted Email Marketing
Article lists 5 guidelines to abide by when choosing to integrate an email marketing program into your CRM suite.
[More]
"Dear Email Customer, Drop Dead"? Here's How You Soothe Angry Customers by Email
In a perfect world, there would be no angry customers. Product configuration would work flawlessly. It would arrive on time. And no customer would wait--listening to elevator music--for 20 minutes on the phone.
But absent that perfect world, you will have angry customers. And when they get tired of waiting on hold, they will send angry emails. Despite their best efforts, most organizations will occasionally frustrate some of their customers.
[More]
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News from MCG
6.2 users stay current on your hot fixes & service packs. Service Pack for 6.2 was recently released and contains many improvements & enhancements.
Be sure to download the Service Pack from the SalesLogix Maintenance and Support web site.
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News
from SalesLogix
CRM is a Journey, Not a Destination
Contributing writer Jason Compton highlights long-time SalesLogix customer Blue Cross/Blue Shield of Tennessee (3rd customer vignette), describing how SalesLogix has helped this health insurance provider successfully maintain its customer relationships over the past five years.
[More]
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Technology
Corner
In the constantly changing business environment, successful business leaders realize that customer information is critical to success. Survey Says for SalesLogix can gather critical information about how customers view your products and services.
Gather information about the beliefs, attitudes, knowledge, behaviors, plans and backgrounds of your most valuable customers. Obtain opinions and assessments of your latest products and programs. Evaluate a process or discover the outcomes and impacts of programs.
Survey Says provides you with critical information when the only way to learn about customers is to ask them.
- Simple user interface for easy to create surveys
- Pre-developed survey templates to use or modify to create your own surveys
- Capability to distribute surveys to contacts or groups of contacts by importing them from your SalesLogix database
- Full SalesLogix integration to track your contacts’ survey results
- Graphic reports to provide both high level and detailed view of results
For more information, please contact Charlie Kemmerer at 813.854.3388 or ckemmerer@mcginc.com
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