back•office\‘bak-äf-és\ n: used to describe the accounting and financial functions required by a business, including those that serve internal customers like Payroll. Frequently used as opposed to “Front Office,” which describes the customer-facing or customer service related solutions, like a CRM (Customer Relationship Management) system.

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MCG includes MAS 500 among product offerings

MCG is committed to growing with our customers - with that in mind, we have added MAS 500 (formerly Acuity and Best Enterprise Suite) to our product offerings. MAS 500 is a native-SQL series of applications including CRM, e-Commerce, project accounting, distribution and manufacturing, and features a migration path from other Best solutions like Peachtree Software and MAS 90 or MAS 200. Some notable users of MAS 500 include Teva Sports Sandals, the United Way of Metropolitan Dallas, and New Horizons Computer Learning Centers. Contact us for more information about MAS 500 today.

Data Habitat provides flexible business intelligence for Best Software users

As a business partner for Data Habitat software, MCG offers this unique reporting tool to its customers as an affordable, easy-to-use solution that provides the information decision-makers need to drive their businesses.

DH is great for comparisons, rankings, percentages, projections, calculations, and all kinds of performance analysis. Finally, a simple way to get answers to those important business questions like: What, when, and how are my customers buying? What types of customers are more likely to buy certain products? Which salesperson sold the most of a certain item to a specific customer or territory? And lots more!

One MCG customer who uses MAS 200 in his business recommends Data Habitat to other users, calling it "the very best add on to MAS 200 I have seen to date – we believe it is a must have add-on for running our business."

Networking Services now offered as part of MCG’s complete business solution

Our networking experts are MSCE-certified, and can plan your entire project, from budgeting and purchasing hardware, to installation and configuration. Combine this with the skills of MCG’s software implementation experts, who are the best in the industry at creating business software solutions that meet your needs, and you’ve got one experienced, reliable source for business technology.

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E-Business

Answer:
It depends on your support needs. For a typical user who has had comprehensive training on software as part of the software implementation process, support needs often are straightforward and can be met effectively with a vendor support plan. These plans are particularly important for first-year users, who may rely on telephone support to assist them with basic questions during the transition to a new system.

Most established system vendors like Best Software have a large dedicated support staff and easy access to the software engineering department if needed. Vendor support plans also have the advantage of guaranteed response times, and offer a flat annual fee for an unlimited number of support calls or e-mails, thus providing reliable support service that doesn’t “nickel-and-dime” the end-user.

Your local solution provider can also provide telephone support, but many are not large enough to offer a dedicated support staff whose response times compare to the large vendor support departments. They do offer, however, a more personal level of service, which many users value highly. Local providers like MCG excel at serving as partners with their customers, working with them to craft solutions that answer strategic business needs. Working with customers to decide upon the best support solution for them is a key part of that partnership!

Question:
What is Maintenance or a Subscription/Enhancement Plan, and why do we need them?

Answer:
Software maintenance provides you with enhancements to your software on an annual basis. For instance, the software developer may release new functionality such as payroll tax tables and forms which generally change from year to year, as well as completely new features that you can use to get the most from your software investment.